Help & Support

Question 1

Does IZI1 sell products directly?

Accepted Answer

No. IZI1 is a shopping platform that provides tools and services to help worldwide customers shop from US-based retailers, manage purchases, and arrange international shipping.

Question 2

How does shopping with IZI1 work?

Accepted Answer

IZI1 gives international customers access to products from US-based online stores with worldwide delivery.There are two ways to get started:
Shop Independently – Purchase directly from your favorite US retailers and send your orders to your personal IZI1 US address. Eligible purchases may also qualify for sales tax savings.Use Our Shopping Assistant – Browse millions of items through our catalog or submit product links using Find & Buy to access products from additional US ret

Question 3

What happens when my package arrives at the IZI1 warehouse?

Accepted Answer

When your package arrives at the IZI1 warehouse, it is received and added to your account for management. Before shipping internationally, you can choose from a variety of package services, including consolidation, repackaging, and other options designed to help you save on shipping costs and prepare your shipment for delivery.

Question 4

Which countries does IZI1 ship to?

Accepted Answer

Shipping availability varies by destination. Review our Country Information page to verify that shipping is available to your country.

Question 5

Who do I contact for product questions?

Accepted Answer

For questions about specific product specifications, such as dimensions, materials, ingredients, features, compatibility, etc. please contact the retailer or brand directly.

Question 6

Where can I manage my account details?

Accepted Answer

You can easily manage your IZI1 address, saved addresses, payment methods, and password whenever you like, all in the My Account section.

Question 7

Why should I use IZI1 to purchase my items?

Accepted Answer

Whether you're looking to shop exclusive items from US retailers, overcome payment restrictions, or save on shipping costs, IZI1 provides the tools and services to make it happen. Some benefits of shopping with IZI1 include:
Eligible purchases may qualify for sales tax savingsShop multiple US retailers with one shared cart Access additional items with Find & BuyPreview clothing and accessories before purchasing with Try It On Track your orders and shipments in one place Additional package se

Question 8

How does Shopping Assistant checkout and ordering work?

Accepted Answer

IZI1 makes it easy to shop across multiple US retailers in one place. Use Shopping Assistant to purchase eligible products from our catalog, add them to your cart, and complete your purchase through a single checkout. There’s no need to place separate orders with each retailer.

A Shopping Assistant service fee applies to these orders and appears at checkout before you complete payment.

Question 9

What happens after I place an order directly with stores myself?

Accepted Answer

After ordering, go to My Packages and create an Expected Package to track it. Once your item arrives at our warehouse, we’ll notify you and you can manage your packages from your account.

Question 10

How do I find products and retailers on IZI1?

Accepted Answer

You can easily find products by typing in what you’re interested in, exploring different categories, or applying filters to refine your search. If you’re not sure where to shop, our Retailers can help you discover popular US stores. Additionally, with Find & Buy, you can copy and paste product links from retailers, and we’ll help you purchase those products through our platform.

Question 11

How do I change my membership?

Accepted Answer

You can upgrade, downgrade, cancel at any time, or switch to the free membership plan by visiting My Account > Membership Plan.

Question 12

What payment methods does IZI1 accept?

Accepted Answer

We accept all major credit and debit cards. Additional payment methods may be available depending on your billing country and service you are purchasing. Available payment options will be shown at checkout.

Question 13

Why should I get an IZI1 membership?

Accepted Answer

An IZI1 membership gives you access to exclusive savings, shipping benefits, and package services designed to make shopping from US retailers easier. Members also receive monthly credits for Try It On, IZI1's AI-powered virtual fitting feature.

Question 14

I’m having trouble paying on a retailer’s website, what should I do?

Accepted Answer

If you do not have a US payment method or shipping address, you can buy the item directly from our catalog or use our Find & Buy feature by simply copying and pasting the product links.

Question 15

What happens if there is an issue with my package?

Accepted Answer

If we find any problems such as damage, restricted items, or shipping limitations, we’ll notify and walk you through your options. Depending on the situation, you may be able to return it, discard it, split the package, or continue shipping eligible items.

Question 16

How do I return a package?

Accepted Answer

Return eligibility and timeframes vary by retailer. Returns can only be processed if the retailer accepts the return and issues a refund according to their return policy.The return process depends on how your order was placed:
Shopping Assistant Orders: Items must first be returned to the IZI1 warehouse. Once the items are received and inspected, we will process your refund if the retailer approves the return and issues a refund. We offer refunds only and do not provide exchanges.Direct Retailer

Question 17

Where is my package?

Accepted Answer

You can view all your packages in My Packages, including expected, in-warehouse, shipped, and returns. If you can’t find a package, please reach out to our customer service team.

Question 18

How do I ship my package?

Accepted Answer

When you’re ready, follow the steps under Proceed to Shipping in My Packages. Confirm your details, choose your preferred shipping option and complete checkout. We’ll update you every step of the way!

Question 19

How can I estimate my total shipping costs before I buy?

Accepted Answer

Use our Shipping Calculator to estimate shipping costs, taxes and duties before placing an order. Estimates are based on factors such as package weight, dimensions, destination country, product type, and selected shipping method.

Question 20

What package services do you provide?

Accepted Answer

IZI1 provides a range of services to ensure a seamless and efficient shipping experience:Package StoragePackage Content PicturesRepackagingPackage ConsolidationPackage SplitSpecial RequestsMultipack ShippingFor more detailed information about each service, please visit our Global Shipping page.