Global Customs & Broker Facilitation Terms

IZI1 Global Customs and Broker Facilitation Terms & Conditions

Dated: [May 27, 2026]

These IZI1 GLOBAL CUSTOMS AND BROKER FACILITATION TERMS & CONDITIONS (these “Customs Terms”) govern any customs-related logistics facilitation, document collection, broker coordination, duty-and-tax estimate display, import-support coordination, and related non-broker support made available by IZI1 LLC (“IZI1”) or its Partners through the Platform. These Customs Terms supplement the IZI1 Master Platform Service Terms & Conditions (the “Master Terms”), the applicable Global Parcel Terms, Return Parcel Terms, Web Terms of Use, and any transaction-specific checkout terms, each of which is incorporated herein by reference. IZI1 acts only as a logistics and coordination facilitator unless expressly stated otherwise in a separate written agreement and, to the maximum extent permitted by law, is not a licensed customs broker, does not perform customs entry services, and does not act as importer of record, customs representative, or declarant merely by making customs-related support available through the Platform.

Scope; Availability. Where available, IZI1 or its Partners may provide customs-related logistics support in connection with eligible shipments, which may include collecting commercial invoices, packing lists, proof of value, and other supporting documents; transmitting shipment data or documents to a licensed customs broker, local agent, carrier, or governmental body; facilitating communication among you, the broker, carrier, and local service providers; displaying or relaying duty, tax, or landed-cost estimates supplied by third parties; and coordinating operational steps associated with customs-related processing. Such support is offered only for select countries, lanes, carriers, transaction types, and customer profiles and may be modified, limited, suspended, or discontinued at any time in IZI1’s discretion.
No Customs Brokerage; No Entry Services. Unless expressly stated otherwise in a separate written agreement and to the maximum extent permitted by law, IZI1 is not a licensed customs broker and does not perform customs brokerage or customs entry services. IZI1 does not classify goods for customs purposes, prepare or sign customs entries as broker or importer, file entries in its own authority, act as importer-of-record or exporter-of-record, obtain powers of attorney to make customs entry, or provide legal advice regarding customs, tariffs, valuation, origin, admissibility, or regulatory treatment. Any customs clearance service, customs filing, or customs representation is performed solely by the applicable licensed broker, carrier, local agent, importer, exporter, or other authorized third party acting under its own authority and terms.
Your Responsibilities; Accuracy of Information. You are solely responsible for the truthfulness, accuracy, completeness, and legality of all invoices, valuations, product descriptions, tariff classifications, country-of-origin statements, consignee information, importer details, tax identifiers, permits, licenses, powers, declarations, and other customs or trade information provided in connection with a shipment. You are also solely responsible for ensuring that the goods are lawful to export, import, possess, use, and receive at destination and that all required authorizations, permits, and product-compliance requirements have been satisfied. IZI1 may rely entirely on the information you provide and has no duty to independently verify it, although IZI1 may request additional records, screenshots, receipts, proof of payment, proof of value, product documentation, or other supporting materials before continuing to process a shipment.
Review of Documentation; No Duty to Obtain Rulings or Licenses. You acknowledge that you are responsible for reviewing any customs-related documentation, declarations, summaries, data submissions, or broker-prepared materials made available to you or prepared from information furnished by you, and for promptly reporting any error, discrepancy, omission, or incorrect statement. Unless expressly requested by you in writing and separately agreed by IZI1 in writing, IZI1 has no obligation to obtain binding rulings, protests, post-entry relief, import or export licenses, permits, registrations, or other ancillary regulatory determinations on your behalf and does not undertake any such service merely by facilitating customs-related support through the Platform.
Third-Party Brokers; Independent Providers. Any licensed customs broker, local agent, carrier, last-mile provider, duty-and-tax processor, or other customs-related third-party provider used in connection with a shipment is an independent contractor and not IZI1’s employee, sub-broker, customs representative, or joint venturer. IZI1 does not control and is not responsible for such third party’s customs advice, classifications, filings, assessments, communications, delays, holds, refusals, calculations, penalties, or other acts or omissions, except to the extent finally determined by a court of competent jurisdiction to have resulted directly from IZI1’s gross negligence, fraud, or willful misconduct. Your relationship with any such third party may also be governed by separate terms, powers, authorizations, or disclosures presented by that third party or at checkout.
Duty and Tax Estimates; No Guarantee. Any duty, VAT, GST, customs fee, brokerage fee, landed cost, DDP amount, or similar estimate displayed through the Platform or otherwise communicated by IZI1 is an estimate only, may be supplied by third parties, and does not constitute a binding quote, customs ruling, legal advice, tax advice, or guarantee of final assessment. Final duties, taxes, brokerage charges, inspection fees, warehousing costs, demurrage, and other governmental or third-party charges may differ materially from any estimate due to classification changes, value verification, documentary issues, exchange-rate changes, governmental action, or other factors outside IZI1’s control. You remain responsible for all final assessed amounts and for any shortfall between estimated and actual charges.
Payment of Duties, Taxes, and Brokerage Charges. Unless expressly stated otherwise in writing, you are solely responsible for all duties, taxes, tariffs, governmental charges, brokerage fees, inspection fees, storage fees, return fees, penalties, and other amounts arising from customs or import/export processing. If IZI1, a Partner, a carrier, or a local agent advances or arranges payment of any such amount for operational convenience, you authorize that party to recover the amount from you, together with any related service fee, financing cost, or pass-through charge permitted by applicable law and the applicable transaction terms. IZI1 may require prepayment, deposit, or reserve amounts before shipment or release and may hold or delay shipments until all required amounts are paid.
Requests for Additional Documentation; Holds; Refusals. IZI1, a Partner, a broker, a carrier, or a governmental authority may request additional information or documents at any time, including invoices, proof of payment, beneficiary information, importer registration records, licenses, product specifications, or other supporting evidence. If any requested information is incomplete, inaccurate, missing, or unsatisfactory, IZI1 may place a hold on the shipment, refuse shipment, delay release, require corrected declarations, return the shipment, surrender information or goods to the applicable authority, or take any other action reasonably necessary to address compliance, safety, fraud, or legal concerns. You remain responsible for any resulting costs, storage, delays, penalties, and disposition consequences.
No Agency; No Importer Relationship. Your use of customs-related support through the Platform does not create any agency, fiduciary, customs-representative, importer, exporter, broker-client, or similar relationship between you and IZI1 beyond the limited logistics facilitation expressly described in these Customs Terms. Unless expressly stated otherwise in a separate written agreement, IZI1 is not your customs agent, is not the importer of record, and is not responsible for your legal compliance, tariff treatment, regulatory eligibility, or customs outcomes.
Incorporation; Order of Precedence. These Customs Terms are part of the contractual framework governing the Services and are incorporated into the Master Terms. The Master Terms, together with the applicable Global Parcel Terms, Return Parcel Terms, Web Terms of Use, and any transaction-specific checkout terms, including all provisions regarding payments, claims procedures, dispute resolution, arbitration, class-action waiver, jury waiver, limitations of liability, exclusions of damages, assignment, governing law, and changes to terms, apply to customs-related support as if fully set forth herein. In the event of a conflict between these Customs Terms and the Master Terms, these Customs Terms will control solely with respect to customs facilitation and the non-broker matters expressly addressed herein.