Platform Terms

IZI1 Master Platform Service Terms & Conditions

Dated: [May 27, 2026]

The following MASTER PLATFORM SERVICE TERMS & CONDITIONS (“Master Terms”) govern your relationship with IZI1 LLC (“IZI1,” the “Company,” “we,” “our,” or “us”), your use of and access to IZI1’s online portal and technology systems (the “Platform”), and any products or services (the “Services”) offered by IZI1 or by IZI1’s third-party providers, agents, affiliates, and strategic partners through the Platform (collectively, “Partners”). These Master Terms are intended to be read together with all other applicable terms, conditions, notices, and service-specific agreements made available on the Platform or in connection with any Services from IZI1 or its Partners, including, without limitation, the Web Terms of Use, Privacy Notice, and each individual set of service-specific terms applicable to the Services you use on the Platform (collectively, the “Terms & Conditions”), each as amended or updated from time to time. All such terms are incorporated by reference into these Master Terms and are made accessible through the Platform.

IZI1 is a cross-border e-commerce technology platform that helps international users discover products offered by U.S. online retailers and merchants, manage certain order-related activities, direct purchased goods to designated package-handling facilities, and arrange package handling, international parcel forwarding, customs-related support, and related delivery services through participating third-party carriers and service Partners in select countries where the Platform is available. Unless expressly stated otherwise in the applicable service-specific terms, IZI1 is not the seller of goods offered by Original Retailers and does not itself act as the carrier, freight forwarder, customs broker, or customs agent for shipments arranged through the Platform and, where applicable separate carrier and shipment-level terms may apply.

Acceptance of Terms. By accessing or using the Platform or any Services offered by IZI1 or its Partners, you agree to be bound by these Master Terms and all other applicable terms and conditions incorporated into these Master Terms by reference.

Scope of Service. Through the Platform, Users may access or purchase Services offered by IZI1 and its Partners, subject to the applicable terms and conditions. Such Services may include the following:

IZI1-Shopping Guide Service. Authorized Users may access product discovery and shopping-enablement tools made available through the Platform, including retailer directories, product catalogues, shopping guides, and related e-commerce tools. IZI1 is not the seller or reseller of goods displayed on the Platform, and the Platform is not a marketplace for the sale of goods unless expressly stated otherwise. To purchase goods, Users are redirected to the applicable retailer or merchant (“Original Retailer”) and complete the transaction directly with that Original Retailer. IZI1 does not participate in the underlying sale and is not responsible for the goods themselves or for the quality, availability, safety, legality, pricing, or delivery of goods from the Original Retailer to any IZI1 or Partner facility. See our Shopping Guide Service Terms of Use for additional details.

IZI1-Global Parcel & Package Handling Service. Where available, Users may direct goods they purchase from an Original Retailer to a designated U.S. package-handling facility using the unique address and suite number assigned to the User. After receipt of such goods, IZI1 or its Partners may perform standard package-handling activities, which may include opening and inspecting the outer shipping container, photographing contents, consolidating packages, storing packages for a limited period, and preparing shipments for international forwarding, in each case subject to the applicable service-specific terms. Users may then select from available international shipping options presented at checkout and provided by participating third-party carriers or Partners. In select countries, Partners may also facilitate customs-related support, payment of duties and taxes, and last-mile delivery services. Unless expressly stated otherwise in the applicable terms, IZI1 is not a shipping company, carrier, freight forwarder, customs broker, or customs agent, and the Platform functions as a technology and service-coordination interface through which available shipping and related service options are presented. See our Global Parcel and Package Handling Service Terms & Conditions for additional details.

IZI1-Return Parcel Service. In select countries, IZI1 may offer return-shipping enablement services to help Users send eligible goods back to the applicable Original Retailer in the United States. Users remain solely responsible for obtaining any required return authorization from the Original Retailer and for complying with the Original Retailer’s return policies and conditions. IZI1 is not responsible for whether a return is accepted by the Original Retailer, for non-returnable goods, or for delays, denials, or other decisions made by the Original Retailer. See our Return Parcel Service Terms & Conditions for additional details.

IZI1-Membership Service. IZI1 may offer membership plans that provide participating Users with access to enhanced or premium Service features, which may include extended storage, additional package consolidation, extra photographs, preferred rates, or other benefits described in the applicable Membership terms. Any membership offering, including applicable fees, billing terms, included benefits, cancellation rights, and eligibility requirements, will be governed by the applicable Membership Service Terms & Conditions.

IZI1-Package Protection. Certain Services, including Global Parcel forwarding to select destinations with select carriers, may include optional package protection available for purchase before checkout. If package protection is purchased and a covered event occurs after a parcel leaves the applicable facility, IZI1 or the applicable Partner may, subject to the terms of the package protection program, reimburse the value of eligible goods and refund some or all applicable Service fees. Package protection offered through the Platform is not insurance, and IZI1 is not acting as an insurance company. Any assumption of risk by IZI1 or a Partner is limited to the extent expressly described in the applicable Package Protection Service Terms & Conditions, which also govern coverage, exclusions, claims, dispute resolution, and any rights relating to third-party claims.

Shopping Assistant, LLC e-Ship Service. In most cases, Users purchase goods directly from Original Retailers, and IZI1 is not the retailer, seller, or reseller of such goods. However, for certain Users who do not have access to an accepted U.S. payment method or who are otherwise eligible for merchant-assisted purchasing, IZI1 may make available the services of Shopping Assistant, LLC, an independent third-party e-commerce merchant that may sell goods directly to participating Users under separate terms. Any transaction completed with Shopping Assistant, LLC is subject to the applicable Shopping Assistant, LLC e-Ship Service Terms & Conditions, and Shopping Assistant, LLC is solely responsible for its own sales, payment processing, fulfillment, returns, refunds, and related merchant obligations except as otherwise expressly stated in the applicable terms.

User Account Terms. IZI1 makes the Platform and Services available only to individuals or entities that complete the required registration, onboarding, verification, and account-setup steps and are approved by IZI1 to access the Platform (each, a “User,” “you,” or “your”). Each approved User will receive or create login credentials for a user account (an “Account”). Your access to the Platform and Services is conditioned on your compliance with these Master Terms and all applicable service-specific terms.

User Onboarding. To create and maintain an Account, and as a condition of access to any customer-facing Service, you may be required to complete registration, onboarding, identity-verification, eligibility-review, sanctions-screening, payment-verification, fraud-review, and other account-setup steps designated by IZI1 or its Partners. You agree to provide complete, accurate, current, and non-misleading registration, identity, contact, payment, shipping, customs, ownership, beneficial-ownership, and other information requested by IZI1 or its Partners and to promptly update such information as necessary to keep it accurate and complete. To the maximum extent permitted by applicable law, IZI1 may approve, deny, suspend, or revoke any onboarding request or Account application for any reason or no reason and may request additional documents, records, identifications, invoices, proof of address, proof of value, proof of funds, business records, source-of-funds information, beneficial-ownership information, or other supporting materials in its discretion.
User Accounts. You are responsible for ensuring that all information associated with your Account remains accurate, complete, and current. IZI1 may require you to verify your identity, email address, telephone number, payment method, shipping address, beneficial ownership, source of funds, destination-country information, or other account information from time to time as a condition of continued access to the Platform or Services. To the maximum extent permitted by applicable law, IZI1 and its Partners may conduct lawful checks and inquiries in connection with onboarding and continued account access, which may include identity verification, sanctions screening, export-control screening, fraud screening, politically exposed person screening, watchlist review, address verification, background checks, credit-related checks, and enhanced due diligence, and may use third-party data sources, service providers, and screening tools for those purposes.
Account Access. Subject to your compliance with these Master Terms and all applicable service-specific terms, IZI1 grants you a limited, revocable, non-exclusive, non-transferable right to access and use your Account and the Platform for your internal, personal, or business purposes, as applicable to the Services you use. IZI1 may suspend, limit, or terminate Account access at any time if IZI1 reasonably believes that you have violated these Master Terms, applicable law, carrier or Partner requirements, or any service-specific terms.
Account Responsibility. You are the sole authorized user of your Account unless IZI1 expressly approves otherwise in writing. You may not share, transfer, sublicense, lend, delegate, or permit any unauthorized person to access or use your Account or credentials. You are responsible for maintaining the confidentiality and security of your login credentials, suite number, customer code, and other account identifiers and for all activities that occur through or under your Account, whether authorized by you or not, except to the extent resulting directly from IZI1’s gross negligence or willful misconduct. You must use your Account in accordance with these Master Terms and the applicable Web Terms of Use.
Suite Number; Facility Identifier. If you are issued a unique suite number, mailbox number, customer code, or other Facility identifier, you must keep that identifier confidential and use it only in connection with your own lawful packages and authorized Services. You are responsible for all goods, packages, instructions, and activity associated with your assigned identifier, including any goods shipped to that identifier, whether or not you directly ordered them, except to the extent non-waivable law provides otherwise. IZI1 may refuse, isolate, return, hold, or dispose of packages associated with suspected misuse, fraud, unauthorized sharing, or compliance concerns.
Unauthorized Activity. You must promptly notify IZI1 if you know or reasonably suspect that your Account, login credentials, payment method, or personal information has been lost, stolen, compromised, or used without authorization. IZI1 may take any commercially reasonable action it deems appropriate to protect the Platform, the Services, Users, Partners, or third parties, including temporarily suspending transactions, holding shipments, resetting credentials, or requiring additional verification before permitting Account activity.
Account Suspension and Termination. IZI1 may suspend or terminate your Account, or limit your access to any Service, at any time if IZI1 reasonably determines that doing so is necessary to protect IZI1, its Users, Partners, carriers, service providers, or the integrity of the Platform or Services, or if you breach these Master Terms, any service-specific terms, or applicable law. Upon suspension or termination, your rights to access the affected portions of the Platform and Services will cease except to the extent required to complete or resolve outstanding transactions, claims, or legal obligations.
Consent to Contact; Electronic and Telephonic Communications. By providing an email address, telephone number, mobile number, messaging identifier, or other contact information to IZI1 or its Partners, you expressly consent, to the maximum extent permitted by applicable law, to receive communications from IZI1, its affiliates, Partners, service providers, collection agents, and designees by email, telephone call, text message, mobile message, push notification, prerecorded message, artificial-voice message, or other electronic communication, including through the use of an automatic telephone dialing system where permitted by law. Such communications may relate to account maintenance, onboarding, fraud prevention, identity verification, sanctions or compliance review, package activity, shipment activity, payment collection, surveys, research, service updates, and, where permitted by law, marketing or advertising of products and services offered by IZI1 or its affiliates. You are not required to provide consent to marketing communications in order to do business with IZI1, and, to the extent required by applicable law, you may revoke certain consent preferences at any time using the methods made available by IZI1 or as otherwise required by law; provided, however, that operational, transactional, legal, fraud-prevention, security, and collection-related communications may still be sent as permitted by law.

Service Terms. All Services are subject to availability and to the specific eligibility, destination, carrier, product, compliance, payment, and operational requirements applicable to the relevant Service. IZI1 and its Partners reserve the right to refuse, limit, suspend, or discontinue any Service request or transaction at any time to the extent permitted by applicable law.

General Availability. Services may vary by User, merchant, product type, shipment origin, destination country, carrier availability, customs requirements, local law, and operational capacity. IZI1 does not guarantee that any Service will be available for every User, product, order, shipment, route, or destination.
Right to Refuse Service. To the maximum extent permitted by applicable law, IZI1 and its Partners may refuse, limit, suspend, deny, cancel, or discontinue any Service, onboarding request, shipment, package intake, order request, membership enrollment, AI-tool access, return request, payment method, account function, or other transaction at any time, for any reason or no reason, including if doing so would violate applicable law, carrier rules, Partner requirements, customs restrictions, sanctions restrictions, internal compliance policies, safety requirements, fraud controls, credit-risk policies, or these Master Terms or the applicable service-specific terms. IZI1 and its Partners may also require additional information, records, identification, or other proofs before continuing to provide any Service.
No Service Warranty. Except as expressly stated in these Master Terms or the applicable service-specific terms, the Platform and Services are provided on an “as available” basis. To the maximum extent permitted by applicable law, IZI1 disclaims all warranties, representations, and guarantees, whether express, implied, statutory, or otherwise, regarding the Platform and Services, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, or uninterrupted operation.
Operational Changes. IZI1 may modify, suspend, replace, add, or remove features, carriers, shipping lanes, Service options, pricing displays, or operational workflows from time to time in its discretion. Such changes do not entitle you to any refund or credit except as expressly provided in the applicable terms or required by law.

User Terms. You are responsible for your conduct on the Platform, the accuracy of the information you provide, and your compliance with these Master Terms, the applicable service-specific terms, and all applicable laws, rules, and regulations in connection with your use of the Platform and Services.

Onboarding and User Information. You are responsible for providing complete and accurate information during onboarding and throughout your use of the Platform and Services, including information relating to your identity, contact details, payment methods, shipping details, package contents, customs declarations, and any other information required for the Services you request.
Account Use and Responsibility. You may not share, assign, transfer, sublicense, or permit unauthorized persons to use your Account. You remain responsible for all actions taken through your Account and for ensuring that your use of the Platform and Services does not violate these Master Terms, the applicable service-specific terms, or any applicable law, carrier requirement, or Partner policy.

Payments; Fees; Invoices. You agree to pay all prices, fees, charges, duties, taxes, shipping costs, storage fees, handling fees, carrier charges, return-shipping charges, and other amounts presented to you at checkout, invoiced to your Account, or otherwise due in connection with your use of the Platform or Services. Unless otherwise expressly stated in the applicable terms or on the applicable invoice, all amounts are due at the time of checkout or upon invoice issuance, as applicable.

Checkout Pricing. Prices and fees for Services are those displayed to you at the time you place the applicable order or request, subject to correction of obvious errors, additional charges arising from inaccurate information you provide, post-checkout changes you request, carrier re-rates, customs assessments, storage accruals, return or re-delivery charges, or other charges expressly permitted under the applicable terms.
Order Confirmation. By clicking to accept, confirm, authorize, or pay for a transaction, you agree to the pricing, fees, and terms presented in connection with that transaction, including these Master Terms and any applicable service-specific terms.
Invoices and Payment Due Dates. You agree to pay all invoices in accordance with their stated terms. If an invoice does not specify a due date, the invoice will be due immediately upon issuance. IZI1 may suspend Services, hold packages, delay shipment release, or apply other operational restrictions if any amount remains unpaid after the applicable due date.
Late Payments and Collection Costs. To the extent permitted by applicable law, past-due amounts may accrue interest at the lesser of ten percent (10%) per annum or the maximum rate permitted by law, calculated from the due date until paid in full. You agree to reimburse IZI1 and its Partners for reasonable costs of collection, including reasonable attorneys’ fees and costs, incurred in collecting overdue amounts to the extent permitted by law.
Invoice Review; Deemed Acceptance; Billing Disputes. You must review each invoice promptly and notify IZI1 in writing of any good-faith billing dispute, with reasonably specific detail and supporting information, on or before the invoice due date or, if no due date is stated, within five (5) business days after issuance. Any invoice or charge not disputed within that period will be deemed accepted, final, and correct to the maximum extent permitted by law, and you waive any objection not timely raised. Submission of a dispute does not excuse payment of any undisputed amount, and IZI1 may continue to hold packages, suspend Services, or apply other operational restrictions while a dispute remains unresolved.
Payment Processing and Local Collection. IZI1 and its Partners may use third-party payment processors, banks, gateways, commercial agents, local collection agents, or other service providers to accept, process, settle, or facilitate payments relating to the Platform or Services. If IZI1 or a Partner uses a local collection agent, commercial broker, or similar intermediary in your destination country or region to facilitate the collection or remittance of funds, you authorize such party to collect funds from you and to remit those funds in accordance with the applicable checkout flow, invoice, or transaction terms. Your payment obligation for the applicable transaction will be deemed satisfied only to the extent funds are actually received by the designated payment recipient in accordance with the applicable transaction terms.
Application of Funds. To the extent permitted by applicable law, IZI1 and its Partners may apply payments, credits, recoveries, sale proceeds, or other funds received from or for your account to any outstanding balances, storage charges, shipping charges, duties, taxes, fees, claims, or other amounts you owe in any order they determine is appropriate, unless otherwise required by law or expressly stated in the applicable terms. See the Abandoned Property section below for additional details.

Cancellation. Requests to cancel a Service, shipment, package-handling activity, or other transaction must be submitted before the applicable Service has been performed or irrevocably initiated. Cancellation requests are subject to operational feasibility, carrier and Partner policies, and the applicable service-specific terms, and IZI1 does not guarantee that any request can be cancelled once submitted.

Effect of Cancellation. Even if a cancellation request is accepted, you remain responsible for all fees, charges, costs, and expenses already incurred or committed in connection with the cancelled transaction, including package-handling charges, storage charges, carrier fees, return charges, taxes, duties, and non-refundable third-party costs.

Returns. Except as expressly provided in the applicable service-specific terms, IZI1 does not accept returns of Services that have already been performed. Product returns are governed by the policies of the applicable Original Retailer or, where applicable, Shopping Assistant, LLC, and not by IZI1, except to the limited extent IZI1 offers a return-shipping Service under separate terms.

No Return of Completed Services. Once a Service has been performed, completed, initiated, or irreversibly committed, it may be non-cancellable and non-returnable except as required by applicable law or expressly stated in the applicable service-specific terms.
Product Return Policies. Any return, exchange, refusal, rejection, or credit relating to goods purchased from an Original Retailer is subject solely to the terms, policies, approvals, and procedures of the applicable Original Retailer, except to the extent IZI1 separately offers return-shipping or return-enablement Services under the applicable IZI1 Return Parcel Service Terms & Conditions.
Separate Return Service. If you purchase IZI1’s return-shipping or return-enablement Service, that Service will be governed by the applicable IZI1 Return Parcel Service Terms & Conditions in addition to these Master Terms.

Refunds. Any refund, credit, coupon, reimbursement, account adjustment, or other payment or value issued by IZI1 or its Partners will be subject to these Master Terms, the applicable service-specific terms, and any transaction-specific terms presented at checkout or in connection with the applicable claim, cancellation, or service issue.

Refund Remedies. If IZI1 determines, in its discretion or as otherwise required by the applicable terms or law, that a refund, reimbursement, or account adjustment is appropriate in connection with a Service issue, cancellation, claim, or other event, IZI1 or the applicable Partner may provide that remedy in the form of a partial or full refund, account adjustment, promotional coupon, service credit, offset against amounts owed, or another commercially reasonable form of value, unless a specific form of remedy is required by law or expressly stated in the applicable terms.
Method and Timing of Refunds. Any refund, reimbursement, or other payment issued by IZI1 or a Partner may be made using the original payment method, an alternate payment rail, a local collection or payment intermediary, an account adjustment, or another commercially reasonable method, in each case to the extent permitted by law and operationally available. Unless otherwise stated in the applicable terms, any stated time period for issuing a refund or reimbursement will be tolled during any period in which a claim, dispute, chargeback, fraud review, compliance review, carrier investigation, or other issue remains pending.
No Stored Value or Banking Relationship. Except to the extent expressly required by law or expressly stated in the applicable terms, no coupon, promotional credit, account credit, adjustment, reimbursement, or other value issued by IZI1 or its Partners creates a bank account, payment account, remittance relationship, stored-value account, deposit account, loan, line of credit, money transmission relationship, or similar financial product or regulated relationship.

Cargo Terms. All cargo, goods, and packages tendered to IZI1 or its Partners in connection with the Services must be lawful, accurately described, and eligible for handling, storage, transport, export, import, and delivery under applicable law, carrier rules, Partner requirements, and the applicable service-specific terms.

Lawful Goods Only. IZI1 and its Partners will provide Services only for goods and cargo that are lawful to purchase, possess, handle, store, export, import, ship, receive, and deliver under all applicable laws, regulations, sanctions restrictions, carrier rules, and Partner requirements.
Prohibited and Restricted Items. IZI1 and its Partners do not provide Services for prohibited or restricted items except to the limited extent expressly permitted under the applicable service-specific terms and all applicable laws and carrier requirements. Prohibited or restricted items may include dangerous goods, hazardous materials, controlled substances, alcohol, weapons, counterfeit goods, embargoed goods, regulated products, and any other items restricted by law, customs authorities, carriers, or Partners. Additional details regarding prohibited and restricted items are set forth in the applicable Global Parcel and Package Handling Service Terms & Conditions.

Customs; Export and Import Declarations. You are responsible for the accuracy, completeness, and legality of all shipment information, customs information, declarations, valuations, classifications, and supporting documentation provided in connection with any package, shipment, export, import, or delivery arranged through the Platform or Services.

Third-Party Customs Support. Where available, IZI1 or its Partners may facilitate customs-related support or connect you with third-party service providers that prepare, transmit, or assist with export or import documentation, declarations, disclosures, duties, taxes, brokerage coordination, or other customs-related processes. IZI1 may help collect and transmit commercial invoices, packing lists, shipment data, and related documentation; communicate and act as a logistics go-between with a licensed customs broker, carrier, local agent, or governmental agency; provide duty or tax estimates supplied by third parties; and bundle logistics services with pass-through third-party customs-related fees where lawful. However, unless expressly stated otherwise in a separate written agreement and to the maximum extent permitted by law, IZI1 is not a licensed customs broker, does not perform customs entry services, does not classify goods for customs purposes, does not prepare or sign customs entries as broker or importer, does not act as importer-of-record or customs representative, and does not provide customs legal advice. Any such assistance is subject to these Master Terms, the applicable service-specific terms, and any applicable third-party terms, and does not relieve you of responsibility for the truthfulness, accuracy, legality, or completeness of the information provided. Additional details are set forth in the applicable Global Parcel and Package Handling Service Terms & Conditions.

Abandoned Property. Goods, packages, and other property tendered to IZI1 or its Partners may be deemed abandoned if they are not timely claimed, shipped, delivered, retrieved, returned, paid for, or otherwise dispositioned in accordance with these Master Terms, the applicable service-specific terms, carrier rules, or applicable law.

Application of Abandoned Property Terms. All goods, cargo, packages, and other property sent to, received at, handled by, stored at, or tendered through any IZI1 or Partner facility are subject to the abandoned property provisions of these Master Terms in addition to any applicable service-specific terms, carrier rules, warehouse terms, and applicable law.
Warehouse Disposition Rights. To the extent permitted by applicable law, if goods or packages remain unclaimed, unpaid, undeliverable, refused, non-compliant, or otherwise abandoned, IZI1 and its Partners may, after any notice required by applicable law, hold, return, discard, destroy, donate, recycle, liquidate, or sell such property in their discretion. Unless applicable law requires otherwise, IZI1 and its Partners will have no obligation to obtain the best available price or to preserve goods that are perishable, unsafe, prohibited, or commercially impracticable to store.
Property Located with Carriers or Abroad. If a shipment, package, or other property is held, refused, abandoned, returned, or deemed undeliverable while in the possession of a carrier, customs authority, last-mile delivery provider, local collection agent, or other third party in the United States or abroad, the applicable third-party terms, tariffs, storage rules, return rules, disposal rules, and local law may also apply in addition to these Master Terms.
Discarded or Relinquished Property. If you request disposal of goods, fail to provide required instructions, disclaim ownership, fail to respond to required notices, or otherwise abandon property, you authorize IZI1 and its Partners, to the extent permitted by law, to take possession for purposes of disposal, liquidation, donation, recycling, or other disposition in their discretion, without liability to you except as expressly required by law.
Carrier Retention Periods and Related Costs. Packages and shipments are subject to the retention periods, return procedures, storage limits, disposal timelines, and other operational rules of the applicable carrier or third-party provider. You acknowledge that carriers may hold packages only for limited periods before returning, disposing of, or otherwise processing them under their own rules, and you remain responsible for all resulting shipping charges, storage charges, return charges, handling fees, duties, taxes, and other costs.
Accruing Charges. Storage fees, warehouse charges, handling fees, return expenses, disposal costs, and other applicable charges may continue to accrue on delayed, held, refused, undeliverable, or abandoned property until the property is released, returned, sold, disposed of, or otherwise finally dispositioned.
Operational Holds for Outstanding Balances. IZI1 and its Partners may place holds on current or future shipments, packages, withdrawals, releases, or Services if you have any outstanding balance, unresolved chargeback, unpaid fee, or other unpaid obligation owing to IZI1 or its Partners.
Abandonment Due to Nonpayment; Application of Proceeds. Goods or property may be treated as abandoned if you fail to pay outstanding invoices, storage charges, duties, taxes, shipping charges, return charges, or other amounts due after any notice required by applicable law. To the extent permitted by law, any net proceeds realized from the sale or liquidation of abandoned property may be applied to your outstanding obligations, collection costs, and expenses of storage, handling, sale, or disposal, with any remaining amount handled as required by applicable law.

Coupons; Promotions. IZI1 and its Partners may, from time to time and in their discretion, offer coupons, credits, promotional codes, discounts, referrals, loyalty benefits, reimbursements, account adjustments, or other promotional incentives, each of which will be subject to any specific promotional terms presented in connection with the offer.

Promotional Discretion and Expiration. All coupons, promotional codes, discounts, credits, and similar incentives may be offered, modified, suspended, or withdrawn in IZI1’s or the applicable Partner’s discretion, unless otherwise required by law. Such offers may be subject to expiration dates, redemption limits, account eligibility requirements, minimum purchase conditions, geographic restrictions, carrier restrictions, destination restrictions, and other applicable terms.
Voluntary Credits and Courtesy Adjustments. Any coupon, courtesy credit, goodwill adjustment, account credit, or promotional value issued voluntarily by IZI1 or a Partner and not otherwise required under these Master Terms, the applicable service-specific terms, or applicable law will be treated as a promotional remedy subject to the specific terms accompanying the credit or, if no specific terms are provided, these Master Terms.

Compliance with Law. You are responsible for understanding and complying with all laws, rules, regulations, orders, and governmental requirements applicable to your use of the Platform and Services, your Account, your transactions, your goods, your content, and any shipment, export, import, customs, tax, payment, or commercial activity related to the Services.

General Legal Compliance. You are solely responsible for knowing and complying with all applicable laws, regulations, and governmental requirements relating to your purchases, goods, shipments, declarations, imports, exports, taxes, permits, licenses, payments, and use of the Platform and Services.
Sanctions. You represent and warrant that neither you nor, if applicable, any of your authorized users, beneficial owners, controllers, affiliates, or persons acting on your behalf is a Restricted Party. For purposes of these Master Terms, a “Restricted Party” means any person or entity that is: (i) located in, organized in, or ordinarily resident in a country or territory subject to comprehensive sanctions; (ii) owned or controlled by, or acting on behalf of, the government of such a sanctioned country or territory; (iii) identified on any applicable restricted-party, denied-party, blocked-person, sanctions, embargo, export-control, or similar government list maintained by the United States, the European Union, the United Kingdom, the United Nations, or any other authority with jurisdiction over the applicable transaction; or (iv) owned or controlled by, or acting on behalf of, any of the foregoing.
Customs and Trade Compliance. You acknowledge and agree that you are solely responsible for complying with all customs, trade, export-control, sanctions, import, and related legal restrictions applicable to your use of the Services, your goods, and your transactions. You will not use the Platform or Services in any manner that causes IZI1 or any Partner to violate applicable sanctions, export-control laws, customs laws, anti-boycott laws, or other trade restrictions.

Indemnity. To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless IZI1, its affiliates, and their respective officers, directors, employees, agents, contractors, service providers, and Partners from and against any third-party claims, demands, actions, losses, damages, liabilities, judgments, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Platform or Services, your goods, your content, your breach of these Master Terms or any applicable service-specific terms, your violation of applicable law, or your negligence, fraud, misconduct, or infringement of any third-party right.

Release and Hold Harmless. To the maximum extent permitted by applicable law, you release IZI1, its Partners, affiliates, and their respective officers, directors, employees, agents, contractors, service providers, carriers, and Partners from claims, demands, causes of action, damages, and liabilities arising out of disputes between you and any Original Retailer, carrier, customs authority, payment processor, Partner, or other third party, except to the extent finally determined by a court of competent jurisdiction to have resulted directly from IZI1’s gross negligence, fraud, or willful misconduct.

Confidentiality. In the course of using the Platform and Services, each party may receive non-public business, operational, technical, commercial, security-related, or customer-related information of the other party or of third parties that is confidential by its nature or by designation. Each party will use such confidential information only to perform under these Master Terms or receive the Services, as applicable, and will protect such information using at least reasonable safeguards. IZI1 may disclose confidential information to its affiliates, service providers, carriers, Partners, professional advisers, insurers, financing sources, and governmental authorities as reasonably necessary to provide the Services, enforce these Master Terms, manage risk, comply with law, or protect its rights. This section does not apply to information that is or becomes public through no wrongful act, was lawfully known without restriction, is lawfully received from a third party without restriction, or is independently developed without use of the confidential information. This section does not restrict disclosures required by law, court order, governmental request, or as otherwise permitted under the applicable Privacy Notice or service-specific terms.

Intellectual Property. As between you and IZI1, IZI1 and its licensors retain all right, title, and interest in and to the Platform, the Services, and all related software, technology, workflows, interfaces, databases, compilations, documentation, content, trademarks, service marks, trade names, logos, and other intellectual property, together with all modifications, updates, enhancements, and derivative works thereof. Except for the limited rights expressly granted in these Master Terms, no license or other right is granted to you by implication, estoppel, or otherwise. If you provide any suggestions, ideas, comments, requests, data, or feedback regarding the Platform or Services, you grant IZI1 a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, adapt, publish, translate, distribute, perform, display, and otherwise exploit such feedback for any lawful purpose without compensation, attribution, or restriction. Except as expressly permitted by applicable law or these Master Terms, you may not copy, modify, distribute, license, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Platform or Services or any portion thereof.

Claims Procedure; Notice Deadlines. As a condition precedent to any claim against IZI1 or its Partners arising out of or relating to the Platform, Services, goods, packages, shipments, delays, losses, damage, fees, customs matters, or other transactions, you must provide written notice of the claim with reasonably sufficient detail and supporting information within the earliest of: (i) the deadline required by the applicable carrier, Partner, warehouse receipt, insurance or package-protection terms, or governing law; or (ii) thirty (30) days after the event giving rise to the claim or the date on which you knew or reasonably should have known of the basis for the claim. To the maximum extent permitted by law, failure to provide timely written notice will bar the claim. Except to the extent a shorter period is required by applicable law or controlling convention, any suit, arbitration demand, or other formal proceeding arising out of or relating to such claim must be commenced no later than one (1) year after the event giving rise to the claim, and any claim not brought within that time is permanently barred.

Limitation of Liability; Exclusive Remedies. To the maximum extent permitted by applicable law and subject to any non-waivable rights under a controlling statute or international convention, the aggregate liability of IZI1, its affiliates, and their respective officers, directors, employees, agents, contractors, service providers, carriers, and Partners arising out of or relating to the Platform, Services, goods, packages, shipments, delays, losses, damage, fees, customs matters, or these Master Terms will not exceed the lesser of: (i) the amounts you paid to IZI1 for the specific Service giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim; or (ii) USD $100.00. Your sole and exclusive remedies are those expressly set forth in these Master Terms, the applicable service-specific terms, the applicable carrier or Partner terms, or the applicable package-protection terms, if any. Nothing in these Master Terms increases any carrier, warehouse, customs, or third-party liability that would otherwise be limited under applicable law, tariff, contract, warehouse receipt, or convention.

Exclusion of Certain Damages. To the maximum extent permitted by applicable law, neither IZI1 nor any of its affiliates, officers, directors, employees, agents, contractors, service providers, carriers, or Partners will be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, or for any loss of profit, revenue, business opportunity, goodwill, data, use, or anticipated savings, arising out of or relating to the Platform, Services, goods, packages, shipments, delays, losses, damage, fees, customs matters, or these Master Terms, whether based in contract, tort, negligence, strict liability, statute, or otherwise, even if advised of the possibility of such damages.

Force Majeure. IZI1 and its Partners will not be liable for any delay, interruption, nonperformance, loss, damage, seizure, hold, or failure arising out of or relating to causes beyond their reasonable control, including acts of God, weather, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, strikes, embargoes, sanctions, utility or telecommunications outages, cyberattacks, systems failures, carrier disruptions, port congestion, customs inspections, governmental acts, legal changes, supply shortages, transportation interruptions, or the acts or omissions of third parties. During any such event, IZI1 may suspend, reroute, delay, limit, or cancel affected Services without liability, except as otherwise required by law.

Electronic Communications; Electronic Records. You consent to receive disclosures, notices, agreements, invoices, claim communications, updates, and other communications from IZI1 electronically, including through the Platform, by email, by text message where permitted, or by other electronic means used in connection with your Account. You agree that electronic records, screenshots, system logs, shipment records, photographs, scan records, manifests, tracking data, click-through acceptances, and electronically stored information may be used as evidence in any dispute and will be admissible to the fullest extent permitted by law. You are responsible for maintaining current contact information and for retaining copies of communications and records relevant to your use of the Services.

Changes to Terms and Services. To the maximum extent permitted by applicable law, IZI1 may modify these Master Terms, the Platform, the Services, available destinations, available carriers, features, operational rules, pricing structures, storage periods, or service-specific requirements from time to time. Unless a different effective date is stated, changes will become effective upon posting or otherwise making them available to you. Your continued access to or use of the Platform or Services after the effective date of any change constitutes your acceptance of the revised terms to the fullest extent permitted by law. If you do not agree to a change, your sole remedy is to discontinue use of the affected Services, subject to completion of outstanding transactions and payment of all amounts due.

Governing Law; Venue; Dispute Resolution. To the maximum extent permitted by applicable law, these Master Terms and any dispute, claim, or controversy arising out of or relating to the Platform, the Services, your Account, any transaction, or the relationship between you and IZI1 will be governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except to the extent preempted by federal law or superseded by a controlling statute or international convention. If a dispute is not subject to arbitration or if arbitration is not enforced, you and IZI1 agree that the state and federal courts located in Delaware will have exclusive jurisdiction, and each party irrevocably submits to the personal jurisdiction and venue of those courts and waives any objection based on inconvenient forum, improper venue, or similar grounds.

Arbitration; Class Action Waiver; Jury Trial Waiver. To the maximum extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Master Terms, the Platform, the Services, your Account, any transaction, or the relationship between you and IZI1 that cannot be resolved informally may be resolved, at IZI1’s election, by final and binding individual arbitration administered by a nationally recognized arbitration provider under its applicable commercial or consumer rules, as appropriate. You and IZI1 agree that any arbitration or court proceeding will be conducted only on an individual basis and not in a class, collective, consolidated, representative, mass, or private-attorney-general capacity. To the maximum extent permitted by applicable law, you and IZI1 each waive any right to a jury trial in any permitted court proceeding. If any portion of this section is found unenforceable as to a particular claim or remedy, the remainder of this section will remain enforceable to the fullest extent permitted by law.

Severability; Waiver; Survival. If any provision of these Master Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. No failure or delay by IZI1 in exercising any right, remedy, or privilege under these Master Terms will operate as a waiver thereof. Any waiver must be express and in writing to be effective. Provisions that by their nature should survive termination, suspension, or expiration of these Master Terms will survive, including provisions regarding payments, refunds, claims, liability limitations, disclaimers, indemnity, dispute resolution, confidentiality, intellectual property, abandoned property, compliance, and any accrued rights or obligations.

Assignment; Successors. You may not assign, delegate, transfer, or sublicense any rights or obligations under these Master Terms without IZI1’s prior written consent. Any purported assignment in violation of the foregoing is void to the fullest extent permitted by law. IZI1 may assign, delegate, transfer, subcontract, or otherwise dispose of any of its rights or obligations under these Master Terms, in whole or in part, to any affiliate, successor, purchaser, financing source, or service provider without notice to you, to the extent permitted by law. These Master Terms will bind and benefit the parties and their permitted successors and assigns.

Entire Agreement; Order of Precedence. These Master Terms, together with the applicable service-specific terms, the Privacy Notice, the Web Terms of Use, any transaction-specific terms presented at checkout, and any other documents expressly incorporated by reference, constitute the entire agreement between you and IZI1 regarding the subject matter addressed herein and supersede prior or contemporaneous discussions, understandings, or agreements on that subject matter, except for any separately executed written agreement signed by an authorized representative of IZI1. In the event of a conflict, the following order of precedence will apply unless expressly stated otherwise in the applicable document: (i) any separately executed written agreement signed by IZI1; (ii) the applicable service-specific terms for the specific Service at issue; (iii) any transaction-specific terms presented at checkout or otherwise accepted in connection with the specific transaction at issue; (iv) these Master Terms; and (v) the Privacy Notice and Web Terms of Use, except that the Privacy Notice will control as to privacy-specific matters.